Every project follows a structured approach led by our directors, Marios Poumpouris and Michael Michael. It keeps projects on time, on budget, and fully compliant. If you want to learn more about the team behind Chiller Box, take a look here.
Our 3-step proven process makes your experience seamless. From initial conversation to completed handover, you’ll always know what’s happening, what’s coming next, and who’s responsible.
Taking time to understand your project before we get started
Taking time to understand your project before we get started
Designing kitchens around how they’re used every day
Designing kitchens around how they’re used every day
Professional installation with director-level involvement
Professional installation with director-level involvement
Every Chiller Box project starts with listening. Before we design anything, we need to understand your concept, how your kitchen or facility operates, what you need it to do, and what constraints we’re working with.
This phase is about getting the brief right. The time we invest here saves weeks later and ensures your project is completed on time, and on budget.
You tell us about your project. We listen, ask the right questions, and give you an honest steer on feasibility and next steps.
You tell us about your project. We listen, ask the right questions, and give you an honest steer on feasibility and next steps.
We visit your site or review plans for new builds. Our team will assess the space, review existing services, and understand the operational requirements.
We visit your site or review plans for new builds. Our team will assess the space, review existing services, and understand the operational requirements.
We work through your priorities, timelines, budget parameters, and any compliance or regulatory requirements that need to be addressed from the outset.
We work through your priorities, timelines, budget parameters, and any compliance or regulatory requirements that need to be addressed from the outset.
At the end of the ‘Discover’ stage, you’ll have a clear, agreed project brief that gives us everything needed to progress into design. It’s important we have a strong understanding of your project from the outset.
At the end of the ‘Discover’ stage, you’ll have a clear, agreed project brief that gives us everything needed to progress into design. It’s important we have a strong understanding of your project from the outset.
This is where your project takes shape. Our designs are informed by practical experience and focus on the type of food you will be serving and how your kitchen will operate day to day, from workflow and compliance to ventilation and long-term use.
We produce initial kitchen layouts using CAD, 3D visuals, and BIM-ready design where required. Every layout is built around operational flow, not just available space.
We produce initial kitchen layouts using CAD, 3D visuals, and BIM-ready design where required. Every layout is built around operational flow, not just available space.
We present the design, walk you through the decisions, and refine based on your input. This is a collaborative process. Your operational knowledge combined with our technical expertise produces the best results.
We present the design, walk you through the decisions, and refine based on your input. This is a collaborative process. Your operational knowledge combined with our technical expertise produces the best results.
Once you’re happy with the design, we finalise the technical specification. Every piece of equipment, every service connection, every compliance requirement is documented and confirmed.
Once you’re happy with the design, we finalise the technical specification. Every piece of equipment, every service connection, every compliance requirement is documented and confirmed.
You will receive a clear, detailed quotation with no hidden costs. We specify exactly what’s included so there are no surprises during the build.
You will receive a clear, detailed quotation with no hidden costs. We specify exactly what’s included so there are no surprises during the build.
At the end of the ‘Design’ phase, you will receive an approved design, a full technical specification, and a clear, transparent quotation. You will have everything you need to make a confident decision.
At the end of the ‘Design’ phase, you will receive an approved design, a full technical specification, and a clear, transparent quotation. You will have everything you need to make a confident decision.
This is where your project takes shape. Our designs are informed by practical experience and focus on the type of food you will be serving and how your kitchen will operate day to day, from workflow and compliance to ventilation and long-term use.
Delivery is where experience really matters. By keeping design and installation closely aligned and coordinating all trades through one accountable team, we ensure projects run smoothly and timelines are protected.
At Chiller Box, the people who designed your project are the same people who oversee the installation. That continuity is what keeps projects on track.
We confirm the order, lock in lead times, and produce a detailed project programme. You’ll know exactly when each stage is happening.
We confirm the order, lock in lead times, and produce a detailed project programme. You’ll know exactly when each stage is happening.
Our directors manage the on-site delivery. We coordinate with other trades as required, manage deliveries, and ensure the installation is delivered exactly as designed.
Our directors manage the on-site delivery. We coordinate with other trades as required, manage deliveries, and ensure the installation is delivered exactly as designed.
Every system is tested, commissioned and checked against relevant standards before handover. The result is a fully signed-off installation, delivered with confidence.
Every system is tested, commissioned and checked against relevant standards before handover. The result is a fully signed-off installation, delivered with confidence.
We hand over the completed project with full documentation, including operation and maintenance manuals. If your team needs training on any equipment, we will provide it.
We hand over the completed project with full documentation, including operation and maintenance manuals. If your team needs training on any equipment, we will provide it.
Our relationship doesn’t end at handover. We provide warranty support, after-sales care, and continued customer service for as long as you need it.
Our relationship doesn’t end at handover. We provide warranty support, after-sales care, and continued customer service for as long as you need it.
At the end of the ‘Deliver’ stage you will get a completed, compliant, fully operational project which is handed over on time, on budget, with all documentation and ongoing support in place.
At the end of the ‘Deliver’ stage you will get a completed, compliant, fully operational project which is handed over on time, on budget, with all documentation and ongoing support in place.
Our process has been built through experience. It’s the result of delivering hundreds of projects across hospitality, education, healthcare and food retail since 2004.
Every step reflects what we’ve learned over time about what helps projects run smoothly and where problems can arise.
Key outcomes of our process:
You deal with Chiller Box from start to finish.
You deal with Chiller Box from start to finish.
Marios and Michael are actively involved throughout.
Marios and Michael are actively involved throughout.
Because we design and install, every design decision is made with buildability and long-term operation in mind.
Because we design and install, every design decision is made with buildability and long-term operation in mind.
A coordinated process with clear milestones, documented specifications and proactive communication means fewer surprises and fewer delays.
A coordinated process with clear milestones, documented specifications and proactive communication means fewer surprises and fewer delays.
Regulatory and compliance requirements are integrated into the design stage, ensuring they are thought through before installation begins.
Regulatory and compliance requirements are integrated into the design stage, ensuring they are thought through before installation begins.
Whether you’re planning a new-build kitchen, refurbishing an existing facility, or upgrading equipment, The Chiller Box process adapts to the scale and complexity of your project.
We’ve followed this approach for:
High-spec kitchen environments designed around service speed, menu complexity, and long-term operational performance.
Large-scale education catering facilities built to handle volume, nutritional compliance, and institutional safety standards.
Sensitive environments where hygiene standards, workflow, and minimal disruption are non-negotiable requirements.
Multi-site and managed service environments requiring consistent specification and coordinated delivery across locations.
Customer-facing environments balancing visual appeal with operational efficiency and food safety compliance.
Commercial and high-value residential AC systems installed with the same director-led process and attention to detail.
Explore the industries we work in to see examples of completed projects and sector-specific capabilities.
From compliance guides to design walk-throughs, our Resource Hub answers your questions before you even need to ask.
Timelines vary depending on scale and complexity. A straightforward equipment replacement might take a few weeks. A full design-and-build project for a commercial kitchen typically runs 8 to 16 weeks from brief to handover. We’ll give you a realistic timeline during the Discover phase, and we’re transparent if anything changes.
No. Chiller Box manages the full process: design, specification, procurement, installation, commissioning, handover and training. You will have one team, one point of contact and one programme so it’s simpler for you and reduces the risk of miscommunication between trades.
Absolutely. We regularly coordinate with main contractors, architects, M&E consultants, and other trades on multi-stakeholder projects. Our directors are experienced at managing these relationships and working within broader project programmes.
Projects evolve and we understand that. If the scope changes, we’ll discuss the implications openly, adjust the programme and quotation accordingly, and make sure you’re fully informed before any decisions are made.
Yes. Our support continues long after handover. We provide warranty management, after-sales service, and ongoing customer care. Many of our clients come back to us years later for refurbishments, upgrades, or new projects. That’s a reflection of the relationship, not just the installation.
We work across a wide range of project sizes. Our specialism is projects that require proper planning, technical expertise, and coordinated delivery as we know we can make a measurable difference. That could be a single-room kitchen refurbishment or a multi-site rollout. If you’re unsure whether your project is a good fit, just pick up the phone. We’re always happy to have a conversation.
We’re award winning members of CEDA, Build UK and Cedabond, and registered with Gas Safe. Full details are available on our About us page.
If you’re planning a new commercial kitchen, a refurbishment, or an upgrade
and you want a structured, director-led process from start to finish, we’d love to hear from you.
If you’re planning a new commercial kitchen, a refurbishment, or an upgrade and you want a structured, director-led process from start to finish, we’d love to hear from you.
