Find quick answers to common questions about our services, process, bookings, installations, maintenance, and support.
Whilst most of our business comes from full commercial kitchen projects where design, equipment and installation work as one, we also have extensive experience of both design only and one-off catering equipment sales.
Our team are happy to work with other contractors when required or lead a particular operation with our full project management service.
You’ll deal directly with either Marios or Michael, our Chiller Box directors throughout the project, whilst being supported by our delivery team, so that accountability stays at the highest level of the business.
We work primarily in hospitality, education, healthcare, contract catering and food retail. These environments demand careful planning, strict compliance and minimal operational disruption and with two decades of our experience we can support you through each stage.
Yes. We regularly collaborate as part of wider project teams and are happy working with an established consultant or contractor-led structures. You can also trust us to lead a piece of work as project managers when required.
We work with trusted manufacturers across cooking, refrigeration, ventilation, food prep, warewashing and specialist systems. With our expertise and forward-thinking, we can recommend, source and install the equipment best suited to your cuisine style, menu and operational needs.
Every project is carefully costed upfront, with visibility of all equipment, labour and installation breakdowns. Marios or Michael oversee each stage personally, ensuring decisions are made quickly and that budgets remain controlled. Every cost change is logged on a cost-control sheet. Where unforeseen costs do arise, we always discuss this at the earliest opportunity and ensure our clients stay informed and agree any budget changes.
You deal directly with our directors throughout, whilst being supported by an experienced delivery team. This means clear communication, faster decisions, joined‑up thinking and full accountability from start to finish. We love the hospitality industry and have been in the same position as many of our clients so understand how important it is to make the experience hassle-free. The majority of our clients are repeat customers or come from referrals recognising the high level of service everyone receives.
Timelines vary depending on scale and complexity. A straightforward equipment replacement might take a few weeks. A full design-and-build project for a commercial kitchen typically runs 8 to 16 weeks from brief to handover. We’ll give you a realistic timeline during the Discover phase, and we’re transparent if anything changes.
No. Chiller Box manages the full process: design, specification, procurement, installation, commissioning, handover and training. You will have one team, one point of contact and one programme so it’s simpler for you and reduces the risk of miscommunication between trades.
Absolutely. We regularly coordinate with main contractors, architects, M&E consultants, and other trades on multi-stakeholder projects. Our directors are experienced at managing these relationships and working within broader project programmes.
Projects evolve and we understand that. If the scope changes, we’ll discuss the implications openly, adjust the programme and quotation accordingly, and make sure you’re fully informed before any decisions are made.
Yes. Our support continues long after handover. We provide warranty management, after-sales service, and ongoing customer care. Many of our clients come back to us years later for refurbishments, upgrades, or new projects. That’s a reflection of the relationship, not just the installation.
We work across a wide range of project sizes. Our specialism is projects that require proper planning, technical expertise, and coordinated delivery as we know we can make a measurable difference. That could be a single-room kitchen refurbishment or a multi-site rollout. If you’re unsure whether your project is a good fit, just pick up the phone. We’re always happy to have a conversation.
We’re award winning members of CEDA, Build UK and Cedabond, and registered with Gas Safe. Full details are available on our About us page.
